Returns & Exchanges

At Hooded Owls Ltd, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free 30-day return policy on all eligible items.

Return Process

• 1.
  Initiate Your Return

  Log in to our online portal with your order number and email address to select the items you wish to return and receive a return authorization.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is in its original, unused condition.

• 3.
  Ship the Parcel

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange within 5 to 7 business days to your original payment method.